Booking & Cancellation Policies
DEPOSIT & PAYMENT POLICY: effective June 15, 2020:
To secure a reservation, a deposit of 50% of the reservation total is required at time of booking for each condo booked. Final payment is due 30 days prior to arrival which is when the reservation becomes non-changeable and non-refundable. For all reservations made within 30 days of arrival, full payment is due at time of booking and becomes non-refundable and non-changeable at that point. CLICK HERE to make payments directly on our secure website.
**There is a 5 night minimum for all reservations between December 16 - January 10 and typically a 3 night minimum for all other stay dates.
CANCELLATION POLICY: effective April 1, 2020 (amended June 10, 2020†):
All reservations made within 30 days of arrival, full payment is due at time of booking and becomes non-refundable and non-changeable at that point. All monies are forfeited if cancelled less than 30 days prior to the arrival date, unless and until the unit is re-rented*. Once the reservation is paid in full it becomes non-changeable. For all reservations cancelled after the receipt of the deposit Chase 'N Rainbows will impose a $100 + tax administrative fee. For all reservations cancelled after the receipt of the deposit but before 30 days prior to your arrival, Chase 'N Rainbows will refund your deposit less our $100 + tax administrative fee.†
† In light of the COVID-19 situation, the $100 administrative fee will be waived for cancellations with arrival dates through December 18, 2020.
*There is a 5 night minimum for all reservations for stays between December 16 - January 10.
*In the event of a cancellation, no refund of rents will be made until after the period is re-rented and confirmed. If the period is re-rented at the same rate as the original lease of the original guest, all monies are refunded less the $100 + tax cancellation fee. However, if the rental rate is negotiated to a lower rate or rented for a less time period, the original guest will only be refunded the lower (or lesser) rental amount as owners are to receive the full amount of the original lease. Chase ‘N Rainbows will make every effort to re-rent the property at the full amount. Trip Insurance is non-refundable, however cleaning and damage waiver fees may be refundable.
TLC Fee (Cleaning & Security Damage Waiver Fee):
A TLC Fee is collected with all reservations which varies in price according to the size of the condo. The TLC Fee is inclusive of the check-out cleaning service, linen rental and a Security Damage Waiver fee. We collect his fee in place of a refundable damage deposit. This Security Deposit Waiver plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. Guest is wholly responsible for intentional property damage per our rental contract.
Chase 'N Rainbows has partnered with Red Sky Travel Insurance to provide Trip Preserver® coverage for our guests. When the unexpected happens, we want you to recover your investment along with the ability to plan again. Trip Preserver provides the most comprehensive coverage for guests including reimbursement for Trip Delays or Cancellations for any of the Covered reasons (up to $100,000) as well as Emergency Assistance and Travel Services.
CLICK HERE for more information from Red Sky including why it makes sense to buy travel insurance.
Coverage Questions? Call 1-866-549-5283
Follow this Link to File a Claim: http://www.trippreserver.com/file-claim.html
Check in time is 3:00 PM on the day of arrival. From time to time, early check-in may be requested. We do our best to accommodate such requests but cannot guarantee early check-in. Please keep in mind early check-in is unlikely during our busy season (December 16 - Easter) and during peak holiday weeks.
Check out time is 11:00 AM on the departure date. If you are in the room after check-out time there will be a charge equal to one night’s rent plus tax assessed. Check out instructions are posted in each Condo in the Chase 'N Rainbows-Aloha Handbook. Please read and follow the check-out directions prior to departure.
OFFICE HOURS & DIRECTIONS:
We are open 5 days a week - (Monday-Friday 8am-4pm HST).
***After Hours Emergencies contact info can be found in your arrival paper work and or in the "Aloha Handbook" in the condo
Our office is located in Lahaina - 118 Kupuohi St. Suite C6 Lahaina, HI 96761