Booking & Cancellation Policies
To confirm a reservation, a deposit of 50% is required at time of booking and final payment (remainder) is due 30 days prior to arrival. For all reservations made 30 days (or closer) to arrival, full payment is due at time of booking.
Cancellation Policy for Arrivals Up to and including December 18th, 2021:
If a reservation is cancelled at least 4 days prior to arrival a full refund is provided.
If a reservation is cancelled 3 days or less to arrival (or No Show), the resort fee + tax, cleaning fee + tax, damage protection + tax and miscellaneous products + tax will be refunded, and the remainder is forfeited.
The $100 + tax cancellation fee will also be waived for arrivals up to through December 18, 2021.
Cancellation Policy for Arrivals After December 18th, 2021:
A $100 + tax cancellation fee will be charged for all reservations with arrivals after December 18, 2021. If a reservation is cancelled at least 31 days prior to arrival a full refund is provided minus the $100 + tax cancellation fee.
If a reservation is cancelled 30days or less to arrival (or No Show) the resort fee + tax, cleaning fee + tax, damage protection + tax and miscellaneous products will be refunded. The remainder will be forfeited and a $100 + tax cancellation fee will be charged.
We collect a mandatory Damage Protection at $39.99 + tax in place of a refundable damage security deposit. The mandatory Damage Protection is a one-time fee that will be included in your final payment. This plan covers unintentional damages up to $1,500 to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. Damage by guests that are considered intentional is not covered by this program and will be charged to the credit card on file. Any damages that exceed $1,500.00 will be charged back to the guest with the credit card on file. For more information and details about the Damage Protection program please contact Chase’N Rainbow.
**There is a 5 night minimum for all reservations between December 16 - January 10 and typically a 3 night minimum for all other stay dates.
TLC Fee (Cleaning & Security Damage Waiver Fee):
A TLC Fee is collected with all reservations which varies in price according to the size of the condo. The TLC Fee is inclusive of the check-out cleaning service, linen rental and a Security Damage Waiver fee. We collect his fee in place of a refundable damage deposit. This Security Deposit Waiver plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. Guest is wholly responsible for intentional property damage per our rental contract.
Chase 'N Rainbows has partnered with Red Sky Travel Insurance to provide Trip Preserver® coverage for our guests. When the unexpected happens, we want you to recover your investment along with the ability to plan again. Trip Preserver provides the most comprehensive coverage for guests including reimbursement for Trip Delays or Cancellations for any of the Covered reasons (up to $100,000) as well as Emergency Assistance and Travel Services.
CLICK HERE for more information from Red Sky including why it makes sense to buy travel insurance.
Coverage Questions? Call 1-866-549-5283
Check in time is 3:00 PM on the day of arrival. From time to time, early check-in may be requested. We do our best to accommodate such requests but cannot guarantee early check-in. Please keep in mind early check-in is unlikely during our busy season (December 16 - Easter) and during peak holiday weeks.
Check out time is 11:00 AM on the departure date. If you are in the room after check-out time there will be a charge equal to one night’s rent plus tax assessed. Check out instructions are posted in each Condo in the Chase 'N Rainbows-Aloha Handbook. Please read and follow the check-out directions prior to departure.
OFFICE HOURS & DIRECTIONS:
We are open 7 days a week 8am-4pm HST
***After Hours Emergencies contact info can be found in your arrival paper work and or in the "Aloha Handbook" in the condo
Our office is located in Lahaina - 118 Kupuohi St. Suite C6 Lahaina, HI 96761