Yes. There is an after hours-local number that is listed in your arrival documents as well as in the “Aloha Handbook” in the condo shall there be a water leak, fire, etc.
Housekeeping & Maintenance
We can’t get the TV/DVD/Internet/etc. working. Are there instructions in the house?
Every vacation rental is equipped with a Chase ‘N Rainbows “Aloha Handbook” that includes information on “How to Use Guides” for electronics and appliances as well as WiFi/Internet passcodes.
We can’t find any paper towels or dishwashing detergent. Can you deliver some?
A starter set of these items will be in your condo upon arrival. If you do not see these items, please check on the counter, in all cabinets (under the sink, above the refrigerator) and if you cannot find what you are looking for please call our office.
We’ve run out of toilet paper. Can you bring us some more?
The housekeeping department provides a starter kit of basic necessities in the kitchen and bath(s), and such items as paper products will need to be replenished by guest(s) as needed for themselves. Guests need not replenish for the next guest.
Do you provide daily maid service?
In order to keep your daily room rate more affordable, daily maid service is not included with your booking. However, daily or additional housekeeping service or fresh linen replacement can be purchased for an additional fee.